SAP CRM Analyst

Job Duration:  12+ months

Job Overview: 

• Ability to configure in the Customer Relationship Management (CRM), Enterprise Central Component (ECC) and Business Intelligence (BI) modules.
• Ability to design and test internet websites, including secure access by external customers.
• Ability to perform analysis by researching within the SAP applications and Advanced Business Application Programming (ABAP) code
• Consulting skills with an ability to analyze the Department’s business requirements, needs, objectives, and map them to best practices as embodied in SAP CRM and SAP Business Warehouse (BW) Interfaces.
• Ability to translate business requirements into specific process improvements along with any/all measurable benefits.
• Ability to conduct gap analysis and strategic blueprint development.
• Ability to analyze business problems from both a qualitative and quantitative perspective.
• Ability to troubleshoot problems within the application and do root cause analysis to implement fixes.
• Ability to analyze software application performance and to provide recommendation for improvement.
• Ability to review SAP software upgrades and related documentation and provide impact analysis for the implemented processes.
• Ability to support implementation of On-line Service System (OSS) notes.
• Ability to provide ad-hoc requests for data.
• Knowledge of data resource management principles and techniques including data administration, data modeling, entity-relationship modeling, data definition, and data dictionaries.
• Knowledge of data-oriented business rule administration.
• Knowledge of methods of data collection and analysis.
• Experience with SAP Middleware with regards of data flow from on SAP component to another.
• Ability to understand and perform development testing on related tasks associated with data migration and cleansing.
• Ability to identify and resolve data flow and content issues.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to improvement of operational and management practices.
• Ability to organize data into logical formats.
• Ability to generate briefing papers, issue papers, other management reports, and presentations (i.e., Power-Point), when required.
• Knowledge, understanding, and experience with data integrity, data base construction, data management and data analysis and data cleansing principles and practices.
• “Subject matter” knowledge of communications planning and execution.
• Knowledge of Microsoft Word, Excel, Access, PowerPoint.
• Ability to conduct fact finding research.
• Ability to assist CAMS technical team in the development of Remote Function Call (RFC) function modules & converting them into web services, which are the building blocks for CAMS E-Services project.
• Ability to plan, organize, document, lead and facilitate meetings and follow-up activities.
• Ability to plan, organize and coordinate work assignments.

Job Requirements: 

• Minimum three (3) years’ experience in SAP Customer Relationship Management (CRM)
• Functional SAP experience is required.
• Experience with requirements, design and testing
• Knowledge of Enterprise Resource Planning (ERP) applications or object-oriented analysis and design
• Knowledge of the basic CRM architecture
• Experience in requirements development, system design, and testing
• Knowledge of SAP, Enterprise Central Component (ECC), Business Intelligence (BI), Security knowledge of basic document management

Desired Experience:

• Knowledgeable in the functional and business process areas of Child Support
• Experience with CAMS
• Experience with HP Application Lifecycle Management (ALM)

Education: 

• Education – All consultants must have a bachelor’s degree in Computer Science, Management Information Systems (MIS), or other related field OR possess equivalent work experience of one (1) year system’s experience for each year of education; or one (1) year of data management experience for each year of education.
• Certification – Project Management Professional certification issued from the Project Management Institute is desired, but not required.